Frequently Asked Questions

How to book a wheelchair taxi?

For a quick and simple reservation, either call us at +61423046377 directly or book online through our website.

How do I pay for my wheelchair taxi ride?

We accept various payment methods, including cash, credit/debit cards, and NDIS transport funding. We also offer affordable wheelchair taxi services with transparent pricing.

Do your wheelchair taxis operate 24/7?

Yes, our wheelchair taxi service is available 24/7 to provide safe and reliable transportation at any time, whether it’s early morning or late at night.

Are your vehicles routinely cleaned and disinfected?

Indeed. After every ride, we make sure that all of our cars—especially those that are wheelchair accessible—are cleaned and sanitised in accordance with the strictest hygiene regulations.

Can I change or cancel my reservation?

Yes, you can use our website to manage your reservation or give us a call at +61423046377 to change or cancel it. To allow for modifications, kindly notify us as soon as possible.

Are your drivers trained to assist wheelchair passengers?

Yes, our wheelchair taxi drivers in Melbourne are professionally trained to assist passengers with mobility needs. They ensure that every ride is safe, secure, and comfortable.

Do you provide wheelchair-accessible transport for special occasions and appointments?

Yes, we offer safe and reliable transport for various needs, including nursing home transfers, medical appointments, funerals, weddings, and social outings like lunch, dinner, or coffee. Our vehicles can accommodate up to two wheelchairs and three additional passengers.

Are there any additional expenses for using a wheelchair-accessible taxi?

There are no extra charges for using our wheelchair accessible cabs. The fare is the same as for our usual services, with straightforward pricing and no hidden surcharges.

Do you provide NDIS-funded wheelchair taxi services?

Yes, we accept NDIS wheelchair taxi bookings and provide transport solutions tailored to NDIS participants. Our drivers are trained to assist NDIS clients with care and professionalism.

Can I bring a companion or service animal with me?

Yes, partners and service animals are welcome in our wheelchair taxis. Please tell us of any specific needs or additional passengers when booking.

Can I schedule a wheelchair cab for a hospital visit?

Yes, our wheelchair taxis are perfect for hospital visits. We offer reliable and pleasant transportation to and from medical facilities in Melbourne and nearby areas.

Can I request additional accessories for my wheelchair taxi ride?

Yes, we can meet numerous needs, including customised requests for additional items to make your ride more comfortable. Please tell us of your requirements at the time of booking.

How many wheelchairs can your cars accommodate?

Our Maxi Vans can accommodate up to two wheelchairs at a time and up to three seated passengers, making them perfect for group travel.

How do you ensure passenger safety, and how is your wheelchair taxi different?

Our taxis are designed for wheelchair users, equipped with hydraulic lifts or ramps, anchor points, and safety straps for secure transport. Trained drivers assist with loading and unloading for a safe, seamless ride.

If I’m late, how long will the driver have to wait?

Our drivers are understanding and patient. Please let us know if you will be delayed, and we will try our best to make accommodations. After a certain amount of time, there can be waiting fees.

Are you offering wheelchair taxi services from door to door?

Yes, we provide door-to-door service to guarantee a smooth and stress-free travel experience. From where you are to where you are going, our drivers will help you get there.

Is it possible to book a wheelchair taxi for a trip between cities?

Of course. For intercity travel, we offer wheelchair-accessible taxi services, guaranteeing a relaxing and secure journey.

If my wheelchair taxi is delayed, what will happen?

We aim to be on time. If there are any unexpected delays, our staff will notify you right away and, if required, set up a backup plan.

For a private occasion, is it possible to book a wheelchair taxi?

Yes, if you want to guarantee comfortable transportation for you and your loved ones during private occasions like weddings, family get-togethers, or trips, you can reserve our wheelchair taxis.

Do you provide group travel discounts for people in wheelchairs?

Yes, we provide affordable group reservations that include wheelchair-accessible taxis. To discuss your needs, get in touch with us.

Are your services available during public holidays?

Yes, our wheelchair taxi services operate throughout the year, including public holidays, to offer uninterrupted transportation.

Is advance payment required for booking a wheelchair taxi?

No, advance payment is not mandatory. You can choose to pay after the ride via cash, card, or digital payment platforms.

How can I provide feedback about my ride?

We value your feedback! You can share your experience through our website, email, or phone. Additionally, we encourage you to leave a review on our Google My Business page to help others learn about our services. Your feedback is greatly appreciated!

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Melbourne’s trusted wheelchair-accessible taxi service, providing safe, reliable, and comfortable travel for people with mobility challenges.

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